Join The Team
Operations & Dispatch Manager
This is the Purple Rhino JOB DESCRIPTION for Operations & Dispatch Manager. Basic Salary & Performance Related Bonus (as per your contract). You will work Independently and report to the Managing Directors, Darran Smith & Teodora Smith.
Please also read the company manual for in depth details.
- Execute the vision and plans that the founder of Purple Rhino has.
- Implement the company mission, vision, and core of beliefs.
- Help our clients and all other Purple Rhino employees to receive and give The Most Phenomenal Service Experience Ever!
- Make sure your space/work/presentation maintains a “show ready” appearance. – Unit 14
- Wear I.D. Badge at all times whilst at work.
- Train apprentices & fellow workers in all Systems and Software, and check they are implementing
- Strive to reach monthly goal targets and encourage everyone under you to reach them.
- Personally, Answer ALL incoming enquiries and pass any messages on to relevant persons.
- Personally be responsible for all on boarding & future development needs for ALL employees
- Implement SOFTSERV with the Territory Managers.
- Schedule Appointments for all territory managers
- Schedule Work with Team Leaders ONLY. Discourage technicians from entering your office
- Deal with customer complaints and ensure they have been dealt with to customer satisfaction.
- Deal with any add hoc client requests.
- Ensure accounts team are notified of job completions which need invoicing.
- Chase up ALL outstanding quotations.
- Ensure ALL CRMS are up to date.
- Ensure ALL employees are trained and up to date daily with Job Watch.
- Ensure scoreboards are updated hourly.
- Ensure everyone completes their role in full & to the best of their abilities