Join The Team
Operations & Production Manager
This is the Purple Rhino JOB DESCRIPTION for Operations & Production Manager. Basic Salary & Performance Related Bonus (as per your contract). You will work Independently and report to the Dispatch Manager, Ella Heales.
Please also read the company manual for in depth details.
- Execute the vision and plans that the founder of Purple Rhino has.
- Implement the company mission, vision and core of beliefs.
- Help our clients and all other Purple Rhino employees to receive and give ;
The Most Phenomenal Service Experience Ever! - Make sure all Vans/Equipment/Warehouse maintains a “show ready” appearance. – Unit 8
- Daily be in clean company uniform and well groomed.
- Train apprentices and fellow workers in all cleaning tasks, systems & software
- Oversee all aspects of Production at Ashford HQ including Mobile Teams.
- Help grow the teams confidence by mentoring & guiding them to become better
- Check Daily Job Watch to ensure compliance by each team member is followed.
- Ensure that technicians follow company policy and adhere to company values and brand guidelines for cleanliness and professionalism.
- Maintain Supply chain for inventory items, chemicals, and supplies.
- Oversee safety program and compliances.
- Support all production crews & assist in field as a technician whenever needed.
- Responsible for Gross Margin percentages and managing COGS.
- Help create and sustain an adequate hiring pipeline for technicians.
- Ensure hiring and training procedures are followed when on-boarding employees.
- Conducting employee performance reviews with direct reports to Dispatch Manager
- Respond to call backs, customer complaints, assess and work with the admin department to initiate return visits to customer sites.
- Investigate complaints, perform on site evaluations, and address all production related customer issues.
- Identify opportunities for additional services and technician up-sells.
- Ensure Unit 8 is clean, organised, and presentable at all times.
- Ensure that all vehicles, equipment & supplies are maintained with utmost care. Report Damages
- Assist in the creation of business systems for Operations department.